Important updates at NexoHost to improve your experience! We’ve made significant changes to our Terms and Conditions to provide you with better security, transparency, and clarity. Make sure to read the key updates below:

???? Refund Policy
Refunds are only valid within the first 5 hours after purchase. If the service has been used for more than 5 hours, it will not be refundable, and you will be responsible for that period. If you need a refund, please open a support ticket to review your request.

???? Backup Responsibility
While our services include regular backups, the responsibility for performing daily backups falls on the customer. We are not responsible for data loss if backups are not performed. In case of hardware or RAID failures, we recommend having your own backups to prevent data loss.

???? Premium Support and Additional Services
Premium technical support is now available through the purchase of a support insurance. Basic support remains free within reasonable limits, but any advanced help or support outside the scope of basic support will be subject to additional charges.

???? Appropriate Use of Services
Any inappropriate use of our services, such as illegal activities or resource abuse, will result in service suspension without refund.

???? Privacy Policy
We’ve updated our Privacy Policy to ensure that your personal information is fully protected. We do not share your data with third parties without your consent, and we take all necessary measures to secure your personal information.

???? Payments and Billing

  • Payments for our services are monthly. Please ensure that payments are made before the due date to avoid service interruptions. If payment is not made, you will receive a prior notice.

  • Payments should be made through the methods available on our website. We accept payments via card, PayPal, and other available methods. If you have any questions about the payment process, please contact us.

???? Improved Contact Methods
You can now reach us through several channels, including:

???? Continuous Updates
NexoHost is committed to continuous improvement. If we make changes to our terms or policies, we will notify you immediately so you are always informed.

Thank you for trusting NexoHost. Remember to review the full updated Terms and Conditions on our website for more details. We are here to help and provide the best possible service!



Friday, December 27, 2024

« Back